Go Guardian incident
GoGuardian Admin Policy Website URLs UI Performance
Resolved after 1 hour 41 minutes, on May 20, 2024.
We have resolved the issue involving creating new URL blocking rules within GoGuardian Admin, which users may have experienced between 8AM Pacific and 9:30 Pacific. Service has been fully restored. We apologize for any trouble caused by this issue.
Update timeline
- investigating May 20, 2024, 03:23 PM UTC
Some users may experience trouble adding URL blocking rules to policies within GoGuardian Admin, confirmed at approximately 8AM Pacific time. Rules already in place are still functioning as intended. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.
- monitoring May 20, 2024, 04:31 PM UTC
We have implemented a fix to resolve issues related to creating URL blocking rules within GoGuardian Admin, this has been verified restored for a majority of our customers. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.
- resolved May 20, 2024, 05:05 PM UTC
We have resolved the issue involving creating new URL blocking rules within GoGuardian Admin, which users may have experienced between 8AM Pacific and 9:30 Pacific. Service has been fully restored. We apologize for any trouble caused by this issue.
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