Resolved after 2 hours 55 minutes, on September 11, 2024.
We have resolved the issue causing GoGuardian Admin policy updates to not take effect, which users may have experienced between 6:00AM and 7:30AM Pacific time. Service has been fully restored. We apologize for any trouble caused by this issue.
Update timeline
- investigating Sep 11, 2024, 01:22 PM UTC
Some users may experience trouble adding or removing items from policies within GoGuardian Admin, starting at approximately 6:00AM Pacific Time. Existing policy items are still being honored. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.
- monitoring Sep 11, 2024, 02:27 PM UTC
We have implemented a fix to resolve issues related to adjusting policy items within GoGuardian and service has been restored for a majority of our customers. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.
- resolved Sep 11, 2024, 04:18 PM UTC
We have resolved the issue causing GoGuardian Admin policy updates to not take effect, which users may have experienced between 6:00AM and 7:30AM Pacific time. Service has been fully restored. We apologize for any trouble caused by this issue.
Your product runs on more than Go Guardian
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services