Go Guardian incident
GoGuardian Admin Policy Categories Degraded Performance
Resolved after 1 hour 10 minutes, on September 27, 2024.
We have resolved the issue causing difficulties toggling categories within policies in GoGuardian which users may have experienced between 8:20 and 9:20 PDT. Service has been fully restored. We apologize for any trouble caused by this issue.
Update timeline
- investigating Sep 27, 2024, 03:49 PM UTC
Some users may experience trouble toggling categories within policies in GoGuardian, starting at approximately 8:20 AM Pacific time. Filtering for existing categories and manual edits to URLs are working as expected. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience
- monitoring Sep 27, 2024, 04:18 PM UTC
We have implemented a fix to resolve issues related to toggling categories within policies in GoGuardian Admin and service has been restored for a majority of our customers. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.
- resolved Sep 27, 2024, 05:00 PM UTC
We have resolved the issue causing difficulties toggling categories within policies in GoGuardian which users may have experienced between 8:20 and 9:20 PDT. Service has been fully restored. We apologize for any trouble caused by this issue.
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