GoGuardian Teacher Degraded Performance

Update timeline

1. investigating Nov 25, 2024, 03:08 PM UTC

   We are currently investigating an issue preventing GoGuardian Teacher from working as expected, starting at approximately 7:00AM Pacific Time. Our teams are hard at work to resolve this issue and we will keep you updated here with the latest information. We sincerely apologize for any inconvenience.

2. monitoring Nov 25, 2024, 04:23 PM UTC

   We have implemented a fix for an issue affecting GoGuardian Teacher from approximately 7:00AM to 8:20AM Pacific Time and functionality is now restored. Our teams will continue to monitor performance to ensure full access and functionality. We apologize for any trouble caused by this issue.

3. monitoring Nov 25, 2024, 04:31 PM UTC

   We have implemented a fix for an issue affecting GoGuardian Teacher from approximately 7:00AM to 8:20AM Pacific Time and most functionality is now restored, however scheduled sessions will not start automatically until the solution fully propagates. Our teams will continue to monitor performance to ensure full access and functionality. We apologize for any trouble caused by this issue.

4. monitoring Nov 25, 2024, 05:20 PM UTC

   We have implemented a fix for an issue affecting GoGuardian Teacher from approximately 7:00AM to 8:20AM Pacific Time and functionality should now be completely restored. Our teams will continue to monitor performance to ensure full access and functionality. We apologize for any trouble caused by this issue.

5. resolved Dec 03, 2024, 07:22 PM UTC

   After monitoring for a few days, we are confident we have resolved an issue with GoGuardian Teacher causing sessions to not run as expected. If you are still experiencing trouble, please reach out to our support team here: https://support.goguardian.com/s/contactsupport . Thank you for your patience.