Resolved after 2 hours 44 minutes, on December 17, 2024.
We have resolved an issue preventing GoGuardian Admin in which student data did not load past the first page of results between approximately 9:50AM and 2:15AM Eastern Time. We sincerely apologize for any inconvenience caused by this issue. If you continue to have trouble reviewing student history, please contact support using the form here: https://support.goguardian.com/s/contactsupport
Update timeline
- investigating Dec 17, 2024, 04:34 PM UTC
We are currently investigating an issue preventing GoGuardian Admin from working as expected, starting at approximately 9:50AM Eastern Time. This issue is isolated to loading student data within GoGuardian Admin for review. Admin filtering and monitoring functionality is still fully operational. Our teams are hard at work to resolve this issue and we will keep you updated here with the latest information. We sincerely apologize for any inconvenience.
- investigating Dec 17, 2024, 07:18 PM UTC
We have resolved an issue preventing GoGuardian Admin in which student data did not load past the first page of results between approximately 9:50AM and 2:15AM Eastern Time. We sincerely apologize for any inconvenience caused by this issue. If you continue to have trouble reviewing student history, please contact support using the form here: https://support.goguardian.com/s/contactsupport
- resolved Dec 17, 2024, 07:19 PM UTC
We have resolved an issue preventing GoGuardian Admin in which student data did not load past the first page of results between approximately 9:50AM and 2:15AM Eastern Time. We sincerely apologize for any inconvenience caused by this issue. If you continue to have trouble reviewing student history, please contact support using the form here: https://support.goguardian.com/s/contactsupport
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