Degraded Performance: GoGuardian Admin – DNS Filtering
Affected: DNS Filtering
Go Guardian Outage History
Go Guardian is up right nowGo Guardian had 11 outages in the last 2 years totaling 84h 46m of downtime — averaging 0.5 incidents per month.
There were 11 Go Guardian outages since November 4, 2025 totaling 84h 46m of downtime. Each is summarised below — incident details, duration, and resolution information.
Some students appearing offline due service latency
Affected: GoGuardian Teacher
Timeline · 4 updates
- investigating Sep 03, 2026, 03:43 PM UTC
We are currently investigating this issue.
- investigating Sep 03, 2026, 04:41 PM UTC
Some students are appearing as "Student Offline" or "Device Unavailable" in Live Sessions due to a backend service outage, starting at approximately 7:40 am PST. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.
- monitoring Sep 03, 2026, 07:56 PM UTC
Functionality has been restored for affected users. We are continuing to investigate the issue and implement fixes to improve performance. We will closely monitor the feature through tomorrow to ensure continued stability.
- resolved Sep 04, 2026, 05:02 PM UTC
The service disruption has been fully resolved. System performance has returned to normal, and all services should now be functioning as expected. Thank you for your patience, and we apologize for any inconvenience caused.
GoGuardian Theft Recovery
Affected: GoGuardian Admin
Timeline · 2 updates
- investigating Jul 31, 2026, 04:10 PM UTC
We are currently investigating a potential bug within GoGuardian Theft Recovery. We are receiving intermittent reports of the authentication page creating a loop making it temporarily inaccessible. We will provide updates as we learn more from our investigation.
- resolved Jul 31, 2026, 04:22 PM UTC
The issue with GoGuardian Theft Recovery has been fully resolved.
Degraded Performance: Beacon – After School Hours Email Summaries
Affected: GoGuardian Beacon
Timeline · 5 updates
- investigating Jul 16, 2026, 05:14 PM UTC
We are aware of an issue where some customers are not receiving Beacon’s after-school hours email summaries as expected. This issue is only impacting a subset of users, and all other Beacon features are fully functional. Our team is actively investigating, and we will provide updates here as we learn more. We sincerely apologize for any inconvenience.
- investigating Jul 16, 2026, 06:30 PM UTC
We're continuing our investigation into after-school hours email summaries failing to be delivered to some customers. We will continue to update as we identify and resolve the issue.
- identified Jul 16, 2026, 07:40 PM UTC
We've identified a potential cause and are working to deploy a fix that will restore sending Beacon's after-school hours email summaries to all customers who opted into them.
- monitoring Jul 16, 2026, 10:29 PM UTC
A fix has been implemented to restore Beacon’s after-school hours email summaries for all customers. We will continue to monitor through tomorrow morning to ensure that all emails are sent.
- resolved Jul 17, 2026, 02:30 PM UTC
We have resolved an issue which caused Beacon After School Hours Email Summaries to not send to all customers. After monitoring the email send for this morning we expect the emails should now work as expected. We will continue to monitor in the coming week to verify that the email send is reliable. Thank you for your patience and we apologize for any inconvenience caused by this issue
Admin Policies- website urls not loading
Affected: Admin: Dashboard
Timeline · 5 updates
Degraded Performance: Organization Management - Product Selector
Affected: Organization Management
Timeline · 3 updates
- investigating May 06, 2026, 02:41 PM UTC
As of approximately 7:39am pacific we have noticed that the Product Selector may be missing from Organization Management. Our team is currently investigating the issue. We sincerely apologize for any inconvenience.
- investigating May 06, 2026, 03:07 PM UTC
We are continuing to investigate this issue.
- resolved May 06, 2026, 03:09 PM UTC
We have fully resolved an issue with Organization Management If you are still experiencing trouble, please reach out to our support team. Thank you for your patience.
Degraded Performance: GoGuardian DNS Filtering
Affected: GGDNS Filtering
Timeline · 2 updates
- identified Mar 27, 2026, 05:27 PM UTC
As of approximately 12:38pm ET, we have seen some increase in latency for Admin DNS Filtering. Our team is currently working to resolve this issue and will keep you updated as we implement a fix. We sincerely apologize for any inconvenience.
- resolved Mar 27, 2026, 06:31 PM UTC
This incident has been resolved and the GGDNS Filtering should be fully operational. Sorry for the inconvenience.
Major Outage: [Teacher]
Affected: Teacher: Classroom Connections
Timeline · 3 updates
- investigating Mar 25, 2026, 03:55 PM UTC
It looks like users are experiencing trouble with locking/unlocking devices and opening/closing tabs within GoGuardian Teacher, starting at approximately 8:30 AM Pacific Time. We are currently investigating the issue and working towards a fix. We will keep you updated with additional details. We sincerely apologize for any inconvenience.
- monitoring Mar 25, 2026, 04:28 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 25, 2026, 04:36 PM UTC
We have resolved the issue that resulted in trouble with locking/unlocking devices and opening/closing tabs within GoGuardian Teacher. These commands should now work as expected. Thank you for your patience and we apologize for any inconvenience caused by this issue.
GGT Classroom degraded experience
Affected: Teacher: Dashboard
Timeline · 2 updates
- investigating Mar 03, 2026, 09:34 PM UTC
It looks like some users are experiencing trouble starting classroom sessions within GoGuardian Teacher, starting at approximately 1PM Pacific Time. We are currently investigating the issue and working towards a fix. We will keep you updated with additional details. We sincerely apologize for any inconvenience.
- resolved Mar 03, 2026, 10:03 PM UTC
We have resolved the issue that resulted in increased reports of degraded performance when starting classroom sessions in GoGuardian Teacher. Your sessions should now work as expected. Thank you for your patience and we apologize for any inconvenience caused by this issue.
Some Users Unable to Log In to GoGuardian Teacher
Affected: Teacher: Dashboard
Timeline · 3 updates
- identified Dec 12, 2025, 12:15 AM UTC
We are aware of an issue preventing some users from logging in to GoGuardian Teacher as of approximately 12:45pm PT. We have identified a potential cause and are working to resolve it as soon as possible.
- monitoring Dec 12, 2025, 12:39 AM UTC
We have deployed a fix for the issue of some users being unable to log in to GoGuardian Teacher and are monitoring recovery.
- resolved Dec 12, 2025, 01:17 AM UTC
This issue has been resolved.
Google is experiencing issues with Chromebook logins
Affected: Content FilteringAlertsDashboardNotificationsPenalty BoxAdmin: DashboardSettingsSimulatorTeacher: DashboardDashboardPolicyTeacher: Classroom ConnectionsQuick ViewAlertsOrganization ManagementAlert DetailsTheft RecoveryGlobal SearchYouTube FilteringFleet: DashboardGoGuardian Admin Gateway
Timeline · 3 updates
- investigating Nov 04, 2025, 05:58 PM UTC
We are currently monitoring a reported issue affecting Google Chromebooks, where users are experiencing login difficulties. This issue is impacting both staff and students using Chromebooks. Our teams are actively monitoring the situation. We’ll provide updates as more information becomes available. Google Outage Page https://downdetector.com/status/google/
- investigating Nov 04, 2025, 06:04 PM UTC
We are continuing to investigate this issue.
- resolved Nov 04, 2025, 06:38 PM UTC
Update: Google has indicated that the incident affecting Chromebook logins has been fully resolved. https://support.cloud.google.com/portal/system-status?product=WORKSPACE Thank you for your patience and understanding.