Go Cloud Communications incident

CS1 mobile app outbound/inbound calling failing

Resolved after 41 minutes, affecting Go Cloud CS1, on November 5, 2026.

monitoring Nov 05, 2026, 08:53 AM UTC

Please install from your mobile app store the updated mobile application - 'CallSwitch One 2.0' Sign in via your mobile number, wait for SMS code, accept app permission requests and complete login by selecting your user name. Please then uninstall the previous version of the CS1 mobile application.

Started: Nov 05, 2026, 08:29 AM UTC
Resolved: Nov 05, 2026, 09:11 AM UTC
Duration: 41m
Detected by Pingoru: Nov 05, 2026, 08:29 AM UTC

Affected components

Go Cloud CS1

Update timeline

investigating Nov 05, 2026, 08:29 AM UTC

We are currently investigating an issue with outbound/inbound calling from the CS1 mobile app. Desktop app and telephone hardware users are not affected.
identified Nov 05, 2026, 08:44 AM UTC

Please install from your mobile app store the updated mobile application - 'CallSwitch One 2.0' Sign in via your mobile number, wait for SMS code, accept app permission requests and complete login by selecting your user name. Please then uninstall the previous version of the CS1 mobile application.
monitoring Nov 05, 2026, 08:53 AM UTC

Please install from your mobile app store the updated mobile application - 'CallSwitch One 2.0' Sign in via your mobile number, wait for SMS code, accept app permission requests and complete login by selecting your user name. Please then uninstall the previous version of the CS1 mobile application.
resolved Nov 05, 2026, 09:11 AM UTC

This incident has been resolved.

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