Is Gnatta down?

We’re currently investigating reports of assignment issues affecting some users. Our team is actively working to identify the root cause and will provide updates as soon as more information is available. Thank you for your patience.

We’re continuing to investigate the reported assignment issues and are actively monitoring the system. We’ll share further updates as soon as more information becomes available. Thank you for your continued patience.

Our investigation into the reported issues is ongoing, and we’re making steady progress toward identifying the root cause. We continue to closely monitor the system and will provide further updates as new information becomes available. Thank you for your patience.

System behavior has returned to expected levels across the application. We are continuing to closely monitor performance and stability to ensure everything remains operating as normal. We’ll provide further updates if there are any significant changes. Thank you for your patience while we worked through this.

We have continued to monitor the system following the earlier issues and have seen stable performance throughout. Based on this, the incident is now resolved and closed. We will share a more detailed update later this week once we’ve had time to fully review and assess the incident. Thank you for your patience while we investigated and addressed this.

We recently experienced an issue that affected inbound email processing. This has now been resolved, and emails are flowing as expected. A portion of emails sent by customers between 00:10 and 12:40 on 10/04/2026 will not have been received into Gnatta and will need to be handled outside of the platform. This will only affect email accounts that are not Microsoft 365 accounts. We are reviewing our automated monitoring and alerting to prevent this from happening again. We apologise for any disruption caused.