Gnatta experienced a notice incident on September 27, 2026 affecting Email, lasting 1d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Sep 27, 2026, 11:51 AM UTC
We have identified an intermittent connection issue with Microsoft 365 email accounts that began at approximately 5:30pm on 26/09/2026. To resolve this issue, please relink your Microsoft 365 email accounts. To re-link an account, simply add the account again. Do not delete the existing account as it will disable connected workflows and events. By adding the account again, it will re-authenticate the existing account and return normal functionality. Once re-linked, any missed messages will be picked up and handled as normal.
- monitoring Sep 27, 2026, 12:07 PM UTC
The issues outlined above will not have affected all Microsoft 365 mail accounts. Only relink accounts if you identify inbound mail that has not been received into Gnatta.
- resolved Sep 29, 2026, 07:54 AM UTC
This incident has been resolved.