GlossGenius experienced a minor incident on November 28, 2025 affecting GlossGenius service, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Nov 28, 2025, 06:45 PM UTC
Some third-party carriers are currently experiencing delays in text message delivery due to high network traffic during the holiday period. This is a carrier-side issue and not related to our service. While we are monitoring the situation closely, you may notice delays in messages such as payment links for Buy Now, Pay Later, MFA codes for web purchases (Gift Cards, Packages, Memberships), and appointment reminders reaching recipients. We appreciate your understanding and will provide updates if there are significant changes. If you are trying to log in and do not receive the text code, please log in on mobile and check your email for the authentication code instead. We appreciate your understanding and will provide updates if there are significant changes.