Glean Outage History
Glean is up right nowPingoru has recorded 35 incidents for Glean: 27 in the last 12 months and 6 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 57 of 720 (8%) |
| May 2026 | 3 | 83 of 744 (11%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 5 | 80 of 744 (11%) |
| August 2026 | 2 | 5 of 744 (1%) |
| September 2026 | 2 | 5 of 720 (1%) |
| October 2026 | 2 | 11 of 572 (2%) |
Incidents, newest first
Major January 28, 2026 Glean MCP outage 5h 56m Glean service
Started Jan 28, 2026, 05:45 AM UTC· resolved Jan 28, 2026, 11:41 AM UTC
- resolved Jan 28, 2026, 11:41 AM UTC
The issue has been resolved. Impacted: Other
- resolved Jul 06, 2026, 05:06 PM UTC
The issue has been resolved. Impacted: Other
Minor January 27, 2026 Facing timeouts from OpenAI 2h 44m Glean service
Started Jan 27, 2026, 06:44 PM UTC· resolved Jan 27, 2026, 09:29 PM UTC
- resolved Jan 27, 2026, 09:29 PM UTC
We are not observing any more errors Impacted: Chat
- resolved Oct 12, 2026, 11:55 PM UTC
We are not observing any more errors Impacted: Chat
Minor September 13, 2025 Glean services using customer LLM keys are currently impacted 15h
Started Sep 13, 2025, 12:05 AM UTC· resolved Sep 13, 2025, 03:05 PM UTC
- resolved Sep 13, 2025, 03:05 PM UTC
The issue was fixed at approximately 5:30 PM IST today.After resolution, we've been monitoring & confirm that all services/deployments are operating normally. Our team is conducting a comprehensive root cause analysis and will implement any necessary proactive measures to help prevent similar incidents in the future. Thank you for your patience and understanding.
- resolved Jun 25, 2026, 12:19 PM UTC
The issue was fixed at approximately 5:30 PM IST today.After resolution, we've been monitoring & confirm that all services/deployments are operating normally. Our team is conducting a comprehensive root cause analysis and will implement any necessary proactive measures to help prevent similar incidents in the future. Thank you for your patience and understanding.
Minor August 27, 2025 Intermittent 500s from Azure OpenAI for GPT 4.1 Model 1d 20h
Started Aug 27, 2025, 12:52 AM UTC· resolved Aug 28, 2025, 09:42 PM UTC
- resolved Aug 28, 2025, 09:42 PM UTC
Azure metrics are lookin stable now.
- resolved Jun 25, 2026, 12:26 PM UTC
Azure metrics are lookin stable now.
Minor August 6, 2025 Search and Assistant service is impacted for multiple customers. 1h 26m
Started Aug 06, 2025, 03:21 AM UTC· resolved Aug 06, 2025, 04:48 AM UTC
- resolved Aug 06, 2025, 04:48 AM UTC
GCP issue is resolved
- resolved Jun 25, 2026, 12:26 PM UTC
GCP issue is resolved
Minor July 23, 2025 Degraded Chat Experience 23h 24m
Started Jul 23, 2025, 01:30 AM UTC· resolved Jul 24, 2025, 12:54 AM UTC
- resolved Jul 24, 2025, 12:54 AM UTC
Beginning 4:20pm PT we see the Azure OpenAI availability to be recovered.
- resolved Jun 25, 2026, 12:26 PM UTC
Beginning 4:20pm PT we see the Azure OpenAI availability to be recovered.
Minor June 12, 2025 We are facing major impact on login due to widespread internet issues 4h 36m
Started Jun 12, 2025, 06:22 PM UTC· resolved Jun 12, 2025, 10:59 PM UTC
- resolved Jun 12, 2025, 10:59 PM UTC
The original issue is now resolved. A latent issue related to the admin console that affected a few customers was identified and resolved quickly. We thank you all for your patience through this major incident.
- resolved Jun 25, 2026, 12:26 PM UTC
The original issue is now resolved. A latent issue related to the admin console that affected a few customers was identified and resolved quickly. We thank you all for your patience through this major incident.
Major May 23, 2025 Customers using Glean LLM key are facing partial outage beginning 2025 May 23 6:00 UTC. Error rate: 0.5% of Users 6h 36m
Started May 23, 2025, 04:33 PM UTC· resolved May 23, 2025, 11:10 PM UTC
- resolved May 23, 2025, 11:10 PM UTC
All regions have recovered
- resolved Jun 25, 2026, 12:26 PM UTC
All regions have recovered
Minor May 16, 2025 Degraded Performance | File upload & Web search functionalities 2h 52m
Started May 16, 2025, 07:51 AM UTC· resolved May 16, 2025, 10:43 AM UTC
- resolved May 16, 2025, 10:43 AM UTC
Google Infrastructure team was executing a routine maintenance action to shut down an unused Virtual Private Cloud (VPC) controller in a single Google Cloud zone. Unfortunately, a bug in the automation caused the component to be shut down in all zones where it was still in use which affected Glean's functionality. Google product teams have restored the services now - please refer Google status page for more details.
- resolved Jun 25, 2026, 12:26 PM UTC
Google Infrastructure team was executing a routine maintenance action to shut down an unused Virtual Private Cloud (VPC) controller in a single Google Cloud zone. Unfortunately, a bug in the automation caused the component to be shut down in all zones where it was still in use which affected Glean's functionality. Google product teams have restored the services now - please refer Google status page for more details.
Minor April 9, 2025 Chat Timeout Errors 7h 14m
Started Apr 09, 2025, 10:15 AM UTC· resolved Apr 09, 2025, 05:29 PM UTC
- resolved Apr 09, 2025, 05:29 PM UTC
Glean has been working with Azure OpenAI to resolve the performance issue in the EAST US region. After getting confirmation of the fix from Microsoft, we have verified that the prior errors have now cleared across the affected customers.
- resolved Jun 25, 2026, 12:26 PM UTC
Glean has been working with Azure OpenAI to resolve the performance issue in the EAST US region. After getting confirmation of the fix from Microsoft, we have verified that the prior errors have now cleared across the affected customers.