Glassix Outage History

Glassix had 7 outages in the last 2 years totaling 26h 47m of downtime — averaging 0.3 incidents per month.

There were 7 Glassix outages since October 9, 2025 totaling 26h 47m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.glassix.com

Minor July 19, 2026

WhatsApp & Meta Service Disruption

Detected by Pingoru: Jul 19, 2026, 08:40 AM UTC
Resolved: Jul 19, 2026, 10:23 AM UTC
Duration: 1h 42m

Affected: WhatsAppFacebook

Timeline · 4 updates

investigating Jul 19, 2026, 08:40 AM UTC

We're aware of a wider Meta outage currently affecting WhatsApp, Facebook, Instagram, and Messenger. As a result, some messages on these channels may be delayed or fail to send/receive. We're monitoring and will update once it's resolved.
investigating Jul 19, 2026, 08:45 AM UTC

We are continuing to investigate this issue.
investigating Jul 19, 2026, 09:54 AM UTC

Meta is currently operating normally; we continue to monitor closely.
resolved Jul 19, 2026, 10:23 AM UTC

This incident has been resolved.

Read the full incident report →

Minor June 22, 2026

Degraded Search Performance

Detected by Pingoru: Jun 22, 2026, 07:37 AM UTC
Resolved: Jun 22, 2026, 01:02 PM UTC
Duration: 5h 25m

Affected: Glassix Web Application

Timeline · 3 updates

investigating Jun 22, 2026, 07:37 AM UTC

Search — Conversations, Search — Canned Replies We're currently investigating elevated latency affecting search across the platform. Users may experience slow or delayed results when searching within conversations and when searching canned replies. Other functionality remains unaffected, and no data is at risk. Our team is actively working to identify the cause and restore normal performance. We'll post the next update within 30 minutes or as soon as we have more information.
monitoring Jun 22, 2026, 07:42 AM UTC

A fix has been deployed and search latency has returned to normal levels. We're monitoring to confirm full recovery across conversations and canned replies.
resolved Jun 22, 2026, 01:02 PM UTC

This incident has been resolved.

Read the full incident report →

Major June 16, 2026

WhatsApp Delivery Outage

Detected by Pingoru: Jun 16, 2026, 05:06 PM UTC
Resolved: Jun 16, 2026, 06:34 PM UTC
Duration: 1h 28m

Affected: WhatsApp

Timeline · 4 updates

investigating Jun 16, 2026, 05:06 PM UTC

Our team was notified about what appears to be a global partial outage in WhatsApp outbound message delivery. We have received numerous reports regarding the issue, and we are currently monitoring the situation. For now most of the failed delivery reports are for sending messages images/files. We also have some reports about failure to send text messages without any file. --- It does not appear that all numbers are affected, or that affected numbers are fully unable to send WhatsApp messages, but clients should expect disruption in delivering WhatsApp messages until the issue is resolved. Affected numbers will display a red "X" when attempting to deliver WhatsApp messages. Clicking this "X" and hovering over the recipient's number will display Error 131053 Media upload error. Please follow along with this page for future updates.
investigating Jun 16, 2026, 05:07 PM UTC

We are continuing to investigate this issue.
monitoring Jun 16, 2026, 06:34 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jun 16, 2026, 06:34 PM UTC

This incident has been resolved.

Read the full incident report →

Major March 9, 2026

Degraded System Performance

Detected by Pingoru: Mar 09, 2026, 08:50 AM UTC
Resolved: Mar 09, 2026, 10:19 AM UTC
Duration: 1h 28m

Affected: Glassix APIsWhatsAppGlassix WebhooksWeb Chat WidgetGlassix Web ApplicationText MessageEmailMessengerMobile ChatFacebookInstagramInstagram Direct

Timeline · 5 updates

identified Mar 09, 2026, 08:50 AM UTC

We have received reports of degraded system performance. Our engineers are currently working to resolve the issue. Please follow along with this page for additional updates.
identified Mar 09, 2026, 09:02 AM UTC

We are continuing to investigate the issue, including reports of 504 errors. Please be aware that the Glassix API will be periodically unavailable as we work to resolve the issue. We will update this page with further information.
identified Mar 09, 2026, 09:11 AM UTC

We no longer expect resolution efforts to impact the Glassix API. Please continue to follow along with this page for updates.
monitoring Mar 09, 2026, 10:18 AM UTC

We have identified the root cause of the issue and have implemented a fix. We are seeing gradual improvements to service availability as we continue to work towards a full resolution of the issue. If you are still having trouble accessing the system, please try refreshing the page before reaching out to your support contact.
resolved Mar 09, 2026, 10:19 AM UTC

This incident has been resolved.

Read the full incident report →

Major October 29, 2025

Issue with Web Chat Widget

Detected by Pingoru: Oct 29, 2025, 06:23 PM UTC
Resolved: Oct 30, 2025, 05:38 AM UTC
Duration: 11h 14m

Affected: Web Chat Widget

Timeline · 2 updates

monitoring Oct 29, 2025, 06:23 PM UTC

We are monitoring an issue with our web chat widget caused by a widespread service outage for Microsoft Azure. We are continuing to monitor the issue, please continue to follow this page for updates.
resolved Oct 30, 2025, 05:38 AM UTC

This incident has been resolved.

Read the full incident report →

Minor October 29, 2025

[Resolved] - Intermittent Connection Issues

Detected by Pingoru: Oct 29, 2025, 04:00 PM UTC
Resolved: Oct 29, 2025, 04:49 PM UTC
Duration: 48m

Affected: Glassix Web Application

Timeline · 3 updates

monitoring Oct 29, 2025, 04:00 PM UTC

We have identified an intermittent connection issue which is affecting certain customers. We currently believe the issue is due to a widespread service outage for Microsoft Azure. If you are having trouble connecting to Glassix via your normal login URL, please try connecting via yourworkspace.glassix.co instead as it is hosted with an alternate service provider. We are continuing to monitor the issue, please continue to follow this page for updates.
monitoring Oct 29, 2025, 04:48 PM UTC

We have moved to a backup provider and all services should now be returning to normal functionality, including on the workspace.glassix.com domain. We are continuing to monitor the situation and will provide further updates as relevant.
resolved Oct 29, 2025, 04:49 PM UTC

This incident has been resolved.

Read the full incident report →

Minor October 9, 2025

Intermittent Connection Issues

Detected by Pingoru: Oct 09, 2025, 10:04 AM UTC
Resolved: Oct 09, 2025, 02:44 PM UTC
Duration: 4h 39m

Affected: Glassix Web Application

Timeline · 4 updates

identified Oct 09, 2025, 08:12 AM UTC

We have identified an intermittent connection issue which is affecting certain customers, depending on their internet service provider. If you are having trouble connecting to Glassix via your normal login URL, please try connecting via yourworkspace.glassix.co instead.
identified Oct 09, 2025, 08:44 AM UTC

We currently believe the issue is due to a widespread Azure service outage in the European region, where our primary servers are located. We are continuing to monitor the issue, and we recommend continuing to use the glassix.co domain for the time being as it is hosted with an alternate service provider. Please continue to follow this page for updates.
monitoring Oct 09, 2025, 10:04 AM UTC

Azure, one of our third-party cloud datacenter providers, has confirmed a widespread service outage. We are currently monitoring the situation, please follow along with the Azure Status Page for updates. If you are having issues connecting to Glassix with your normal URL, please use yourworkspace.glassix.co instead. This URL will connect you to our alternate servers, which are not impacted.
resolved Oct 09, 2025, 02:44 PM UTC

We are closing this issue for now as Azure, our third-party provider, has indicated that the issue is largely resolved. We are continuing to monitor the situation and will post future updates here as necessary.

Read the full incident report →