Gladia experienced a minor incident on January 28, 2026 affecting Website and Add-ons and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 28, 2026, 06:50 AM UTC
Status: Investigating An unscheduled maintenance had to be performed this morning and is causing retries on the API Affected components API (Partial outage) Add-ons (Partial outage) Website (Partial outage) Real-Time v2 (Partial outage) Real-Time v1 (Partial outage) Pre-Recorded v2 (Partial outage) Playground (Partial outage)
- identified Jan 28, 2026, 07:23 AM UTC
Status: Identified A pooler issue in our main database is creating contention and refusing some connections. We identified the issue and working on fixing it. Affected components Website (Partial outage) Real-Time v2 (Partial outage) Real-Time v1 (Partial outage) Pre-Recorded v2 (Partial outage) Playground (Partial outage) API (Partial outage) Add-ons (Partial outage)
- resolved Jan 28, 2026, 07:55 AM UTC
Status: Resolved Everything back to normal. Sorry for the inconvenience. Affected components Real-Time v2 (Operational) Real-Time v1 (Operational) Pre-Recorded v2 (Operational) Playground (Operational) API (Operational) Add-ons (Operational) Website (Operational)