GiveCampus experienced a notice incident on October 29, 2025 affecting Platform Data Transfer (Data Importer, File Transfer, API), lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 29, 2025, 04:29 PM UTC
Our teams are aware of a degradation of Blackbaud NXT services. This impacts the GiveCampus NXT integration, specifically authorization token refresh, which may result in unsuccessful or delayed syncs. We’ll keep you informed as we learn more.
- monitoring Oct 29, 2025, 10:10 PM UTC
Blackbaud continues to investigate issues with its API. We will report once Blackbaud shares that the issue is resolved.
- monitoring Oct 30, 2025, 02:31 AM UTC
Blackbaud’s outage and service degradation has been ongoing since this morning. This outage has disrupted our integration with RE NXT, which some institutions leverage to sync data with GC Online Giving, GC Events, and/or GC Gift Officer. Our team is actively monitoring the situation and will ensure all data syncs properly once the Blackbaud service disruption is resolved. We will follow up tomorrow with an update when available.
- resolved Oct 31, 2025, 02:10 AM UTC
Blackbaud’s services have stabilized and our engineers have completed reprocessing of affected integration jobs; all missed gifts and event registrations have been re-synced; constituent imports ran successfully; remaining gifts for institutions using automatic daily gift export (by deposited_at) will be included in tonight’s nightly sync; no event ticket payments failed to sync.