GiveCampus incident

Support Ticket Delays

Notice Resolved View vendor source →
Started
Apr 08, 2026, 04:21 PM UTC
Resolved
Apr 08, 2026, 11:30 PM UTC
Duration
7h 8m
Detected by Pingoru
Apr 08, 2026, 04:21 PM UTC

Affected components

GC Online Giving

Update timeline

  1. investigating Apr 08, 2026, 04:21 PM UTC

    We're currently experiencing an issue with our support provider that's affecting inbound ticket delivery. If you've submitted a support request, we may not have received it yet. While we work to resolve this, please reach out directly to your Partner Success Manager if you need immediate assistance. You can also email [email protected] with the email address associated with your account and we'll follow up with you directly.

  2. resolved Apr 08, 2026, 11:30 PM UTC

    The email deliverability issue with our support provider has been resolved. All emails sent during the outage were received and have been responded to. If you did not receive a response to an email from earlier today, please write into [email protected] and we'll help.

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