Resolved after 7 hours 8 minutes, affecting GC Online Giving, on April 8, 2026.
The email deliverability issue with our support provider has been resolved. All emails sent during the outage were received and have been responded to. If you did not receive a response to an email from earlier today, please write into [email protected] and we'll help.
Affected components
Update timeline
- investigating Apr 08, 2026, 04:21 PM UTC
We're currently experiencing an issue with our support provider that's affecting inbound ticket delivery. If you've submitted a support request, we may not have received it yet. While we work to resolve this, please reach out directly to your Partner Success Manager if you need immediate assistance. You can also email [email protected] with the email address associated with your account and we'll follow up with you directly.
- resolved Apr 08, 2026, 11:30 PM UTC
The email deliverability issue with our support provider has been resolved. All emails sent during the outage were received and have been responded to. If you did not receive a response to an email from earlier today, please write into [email protected] and we'll help.
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