Giffgaff incident

Latency Issue with Intercom - Fin AI Agent, Inbox and Messenger

Minor Vendor's status page →

Resolved after 16 hours 22 minutes, affecting Raising a case and Case updates and 1 more, on November 6, 2026.

investigating Nov 06, 2026, 04:35 PM UTC

https://community.giffgaff.com/d/34652740-delays-with-helpbot-inbox-and-messenger-06-november-2026

Started
Nov 06, 2026, 04:35 PM UTC
Resolved
Nov 07, 2026, 08:57 AM UTC
Duration
16h 22m
Detected by Pingoru
Nov 06, 2026, 04:35 PM UTC

Affected components

Raising a caseCase updatesInteracting with the community

Update timeline

  1. investigating Nov 06, 2026, 04:35 PM UTC

    https://community.giffgaff.com/d/34652740-delays-with-helpbot-inbox-and-messenger-06-november-2026

  2. resolved Nov 07, 2026, 08:57 AM UTC

    This incident has been resolved.

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