Resolved after 6 days 19 hours, affecting Activating SIM, on September 1, 2025.
We are currently working on a fix and clearing up any activation backlog from affected members.
Affected components
Activating SIM
Update timeline
- investigating Sep 01, 2025, 03:15 PM UTC
https://community.giffgaff.com/d/34405915-delayed-activations-3008-01-sept-2025
- identified Sep 02, 2025, 08:30 AM UTC
We are currently working on a fix and clearing up any activation backlog from affected members.
- resolved Sep 08, 2025, 11:04 AM UTC
This incident has been resolved.
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