Giffgaff incident
A number of giffgaff.com journeys unavailable - 23 September 2025
Minor Vendor's status page →
Resolved after 3 hours 3 minutes, affecting On-boarding and Site availability and 1 more, on September 23, 2025.
We are continuing to investigate this issue.
Affected components
On-boardingSite availabilityBuy phone with loanBuy outrightAvailability
Update timeline
- investigating Sep 23, 2025, 11:57 AM UTC
We are experiencing an issue with requests on a number of journeys on the giffgaff.com site - members are unable to manage saved card payment, some phone purchase journeys are impacted (not all) and Broadband onboarding journeys Read more here
- investigating Sep 23, 2025, 12:08 PM UTC
We are continuing to investigate this issue.
- resolved Sep 23, 2025, 03:01 PM UTC
This incident has been resolved.
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