Resolved after 18 hours 18 minutes, affecting Activating SIM, on September 24, 2025.
We had noticed yesterday (24 September) that some members who had gone through the SIM activation process had not been activated. We are pleased to confirm that all activations that were previously stuck have been processed successfully, and after monitoring, no further issues have occurred.
Affected components
Update timeline
- investigating Sep 24, 2025, 02:31 PM UTC
https://community.giffgaff.com/d/34425912-delayed-activations-2409-24-sept-2025
- resolved Sep 25, 2025, 08:50 AM UTC
We had noticed yesterday (24 September) that some members who had gone through the SIM activation process had not been activated. We are pleased to confirm that all activations that were previously stuck have been processed successfully, and after monitoring, no further issues have occurred.
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