Resolved after 3 hours 43 minutes, affecting IVR - Automated phone service, on October 20, 2025.
Good news, the issue impacting members calling 43430 has been investigated and resolved. The service is now working as it should.
Affected components
IVR - Automated phone service
Update timeline
- investigating Oct 20, 2025, 08:25 AM UTC
This morning, we noticed that some members when calling 43430 received an error message of “Technical Issues”. Calling 43431 is working as it should. We are currently investigating the cause of this and will keep you updated here. Read more here
- resolved Oct 20, 2025, 12:09 PM UTC
Good news, the issue impacting members calling 43430 has been investigated and resolved. The service is now working as it should.
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