Giffgaff incident
giffgaff.com login/registration issue - 25 September 2025
Resolved after 27 days 1 hour, affecting Login and Interacting with the community and 1 more, on September 25, 2025.
Our technical team have advised that after monitoring for a period of time the issue has now been resolved and all members should now be able to log in without any further issues.
Affected components
Update timeline
- investigating Sep 25, 2025, 02:43 PM UTC
We have noticed an issue with giffgaff.com. New registrations are not completing, and already registered members are having issues logging in. Logging in to the giffgaff community is working for most members, with some intermittent issues. This is currently being investigated by our technical teams. Read more here
- monitoring Sep 25, 2025, 06:07 PM UTC
The technical team have identified the cause of the login/registration issue being experience by some members, and have made a change which should now all members to login/register on www.giffgaff.com as expected. We will continue to monitor this issue for the time being. https://community.giffgaff.com/d/34426833-giffgaffcom-loginregistration-issue-25-september-2025
- investigating Sep 26, 2025, 09:52 AM UTC
We have continued to monitor the fix that the technical team implemented, and unfortunately it appears that some members continue to face intermittent issues with logging in and registering. Our technical team are continuing to investigate this, and if anyone is still facing an issue, please do try a new browser or clearing the cache of your current one first.
- monitoring Sep 26, 2025, 03:37 PM UTC
We have continued to monitor the fix that the technical team implemented, and unfortunately, it appears that some members continue to face intermittent issues with logging in and registering. Our technical team are continuing to investigate this, and if anyone is still facing an issue, please do try a new browser or clearing the cache of your current one first.
- monitoring Oct 16, 2025, 12:46 PM UTC
We are continuing to monitor the fix that our technical team have implemented, and unfortunately, it appears that some members continue to face intermittent issues with logging in and registering. Our technical team are continuing to investigate this, and if anyone is still facing an issue, please try a new browser or clearing your cache & cookies from your device. Read more here
- monitoring Oct 16, 2025, 12:51 PM UTC
We are continuing to monitor the fix that our technical team have implemented, and unfortunately, it appears that some members continue to face intermittent issues with logging in and registering. Our technical team are continuing to investigate this, and if anyone is still facing an issue, please try a new browser or clearing your cache & cookies from your device. Read more here
- resolved Oct 22, 2025, 03:44 PM UTC
Our technical team have advised that after monitoring for a period of time the issue has now been resolved and all members should now be able to log in without any further issues.
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