Giffgaff incident

Degraded 3G Voice Services for customers in Northern Ireland - 05 November 2025

Resolved after 15 hours 51 minutes, affecting Calls, on November 5, 2025.

investigating Nov 05, 2025, 05:35 PM UTC

We have been made aware of an issue with 3G voice services for some members in Northern Ireland. They could be experiencing one way audio issues when receiving a call, and may be unable to make an outgoing call at the first attempt. Read more here

Started
Nov 05, 2025, 05:35 PM UTC
Resolved
Nov 06, 2025, 09:27 AM UTC
Duration
15h 51m
Detected by Pingoru
Nov 05, 2025, 05:35 PM UTC

Affected components

Calls

Update timeline

  1. investigating Nov 05, 2025, 05:35 PM UTC

    We have been made aware of an issue with 3G voice services for some members in Northern Ireland. They could be experiencing one way audio issues when receiving a call, and may be unable to make an outgoing call at the first attempt. Read more here

  2. resolved Nov 06, 2025, 09:27 AM UTC

    This incident has been resolved.

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