Giffgaff incident

Unable to download and install eSIM's - 06 November 2025

Minor Vendor's status page →

Resolved after 4 days, affecting Downloading eSIM and Installing eSIM, on November 6, 2025.

investigating Nov 06, 2025, 09:52 AM UTC

We have been made aware that some members are experiencing an error ‘Opps something went wrong’, when attempting to download or install a new eSIM. Read more here

Started
Nov 06, 2025, 09:52 AM UTC
Resolved
Nov 10, 2025, 10:38 AM UTC
Duration
4d
Detected by Pingoru
Nov 06, 2025, 09:52 AM UTC

Affected components

Downloading eSIMInstalling eSIM

Update timeline

  1. investigating Nov 06, 2025, 09:52 AM UTC

    We have been made aware that some members are experiencing an error ‘Opps something went wrong’, when attempting to download or install a new eSIM. Read more here

  2. resolved Nov 10, 2025, 10:38 AM UTC

    This incident has been resolved.

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