Giffgaff incident

Mobile Service Delays: 4G/5G/WiFi Calling Setup - 05 November 2025

Minor Vendor's status page →

Resolved after 4 days, affecting Activating SIM and Availability and 1 more, on November 6, 2025.

investigating Nov 06, 2025, 09:42 AM UTC

We have noticed that some members are having issues using some services, including Voice (4G, 5G and WiFi Calling), activating a new SIM card and the ability to make changes to active accounts.

Started
Nov 06, 2025, 09:42 AM UTC
Resolved
Nov 10, 2025, 10:39 AM UTC
Duration
4d
Detected by Pingoru
Nov 06, 2025, 09:42 AM UTC

Affected components

Activating SIMAvailabilityDelayed Number Transfer

Update timeline

  1. investigating Nov 06, 2025, 09:42 AM UTC

    We have noticed that some members are having issues using some services, including Voice (4G, 5G and WiFi Calling), activating a new SIM card and the ability to make changes to active accounts.

  2. resolved Nov 10, 2025, 10:39 AM UTC

    This incident has been resolved.

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