Resolved after 15 hours 25 minutes, affecting Joining giffgaff and Activating SIM and 1 more, on January 7, 2026.
https://community.giffgaff.com/d/34506870-sim-provisioning-delays-7-january-2026
Affected components
Joining giffgaffActivating SIMDelayed Number Transfer
Update timeline
- investigating Jan 07, 2026, 05:35 PM UTC
We are currently investigating this issue.
- investigating Jan 07, 2026, 05:35 PM UTC
https://community.giffgaff.com/d/34506870-sim-provisioning-delays-7-january-2026
- resolved Jan 08, 2026, 09:00 AM UTC
This incident has been resolved.
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