Giffgaff incident

Intermittent issues on Renewing plan from Existing credit - 09 Jan 2026

Resolved after 1 day 4 hours, affecting Using top-up credit, on January 9, 2026.

investigating Jan 09, 2026, 05:33 PM UTC

https://community.giffgaff.com/d/34508331-intermittent-issues-on-renewing-plan-from-existing-credit-09-jan-2026

Started: Jan 09, 2026, 05:33 PM UTC
Resolved: Jan 10, 2026, 09:59 PM UTC
Duration: 1d 4h
Detected by Pingoru: Jan 09, 2026, 05:33 PM UTC

Affected components

Using top-up credit

Update timeline

investigating Jan 09, 2026, 05:33 PM UTC

https://community.giffgaff.com/d/34508331-intermittent-issues-on-renewing-plan-from-existing-credit-09-jan-2026
resolved Jan 10, 2026, 09:59 PM UTC

This incident has been resolved.

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