Giffgaff incident
PAC and STAC Code Requests Unavailable via Web/App - 15 January 2026
Notice Vendor's status page →
Resolved after 7 hours 34 minutes, affecting Getting a PAC code online and Getting a STAC code online, on January 16, 2026.
We are continuing to investigate this issue.
Affected components
Getting a PAC code onlineGetting a STAC code online
Update timeline
- investigating Jan 16, 2026, 09:25 AM UTC
We’re currently experiencing a technical issue with our website and app that is preventing members from getting their PAC (Porting Authorisation Code) or STAC (Service Termination Authorisation Code). If you try to request a code online, you will likely see an error message (like a ‘oops seems live we’ve got gremlins’’ error). Read more here
- investigating Jan 16, 2026, 04:59 PM UTC
We are continuing to investigate this issue.
- resolved Jan 16, 2026, 05:00 PM UTC
This incident has been resolved.
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