Giffgaff incident
Site unavailability which has affected login to giffgaff.com, the Community & the app
Resolved after 7 hours 43 minutes, affecting Login and Viewing the community and 1 more, on February 4, 2026.
Following a planned system change, we experienced issues with members accessing and completing actions on the giffgaff website and app, our technical teams worked as quickly as they could to get this resolved During this time the giffgaff website, the giffgaff app, the giffgaff Community and automated numbers to top up/change plan and to request STAC/PAC codes was unavailable. Calls, texts or using mobile data are not impacted. Read more here
Affected components
Update timeline
- investigating Feb 04, 2026, 08:48 AM UTC
We are currently experiencing issues with login to giffgaff.com, the Community and the app. This outage is due to a scheduled maintenance that has overrun. Estimated time to complete is 10:00.
- identified Feb 04, 2026, 10:38 AM UTC
While the systems have been restored, we have noticed that there is a degraded performance, which means members navigating the site are currently experiencing slow speeds and delays in completing actions. The team is actively looking into this and working on getting it sorted as soon as possible and we will let you know once we have any further updates. Thanks for your patience. We apologise for any inconvenience this may cause. Read more here
- identified Feb 04, 2026, 10:42 AM UTC
The team has continued to closely monitor the services and due to the degraded performance we have had to put the website back into outage. This means that at the moment the giffgaff website and app, logging into the giffgaff Community and automated numbers to top up/change plan and to request STAC/PAC codes will be unavailable. We are working on sorting this as soon as possible and will make sure to update you all once we have more information. Read more here
- identified Feb 04, 2026, 10:45 AM UTC
Following a planned system change, we are experiencing issues with members accessing and completing actions on the giffgaff website and app, the technical teams are actively working on getting this resolved as quickly as possible During this time the giffgaff website, the giffgaff app, the giffgaff Community and automated numbers to top up/change plan and to request STAC/PAC codes will be unavailable. Calls, send texts or using mobile data are not impacted. Read more here
- monitoring Feb 04, 2026, 01:33 PM UTC
Following a planned system change, we experienced issues with members accessing and completing actions on the giffgaff website and app, our technical teams worked as quickly as they could to get this resolved During this time the giffgaff website, the giffgaff app, the giffgaff Community and automated numbers to top up/change plan and to request STAC/PAC codes was unavailable. Calls, texts or using mobile data are not impacted. Read more here
- resolved Feb 04, 2026, 04:32 PM UTC
This incident has been resolved.
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