GetFeedback Outage History

GetFeedback is up right now

GetFeedback had 13 outages in the last 2 years totaling 68h 3m of downtime — averaging 0.5 incidents per month.

There were 13 GetFeedback outages since July 23, 2024 totaling 68h 3m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.getfeedback.com

Notice July 14, 2026

Customers are unable to contact support through our Help Center chatbot

Detected by Pingoru
Jul 14, 2026, 07:15 PM UTC
Resolved
Jul 14, 2026, 08:06 PM UTC
Duration
51m
Affected: Marketing SiteSurvey Builder & AdministrationLive SurveysSalesforce API IntegrationEmail DeliverabilityPayment GatewayGetFeedback APIGetFeedback Digital (formerly Usabilla) for WebsitesGetFeedback Digital (formerly Usabilla) for AppsGetFeedback Digital (formerly Usabilla) For EmailGetFeedback Workspaces
Timeline · 4 updates
  1. investigating Jul 14, 2026, 07:15 PM UTC

    This issue is preventing customers from reaching a live agent or submitting an email support case through it. Users will see "There was an issues connecting to support. Please try again later" or "There was a technical issue connecting you to our support team. Please try again later". We're aware and looking into it.

  2. identified Jul 14, 2026, 07:58 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 14, 2026, 08:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 14, 2026, 08:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 18, 2026

GetFeedback Direct (https://app.getfeedback.com/) is down

Detected by Pingoru
Feb 18, 2026, 01:33 AM UTC
Resolved
Feb 18, 2026, 03:15 AM UTC
Duration
1h 41m
Affected: Survey Builder & Administration
Timeline · 4 updates
  1. investigating Feb 18, 2026, 01:33 AM UTC

    We are currently investigating this issue.

  2. identified Feb 18, 2026, 02:03 AM UTC

    The issue has been identified. It was caused by an outage at a third-party. They are aware about the incident and are working towards resolving the issue, but as the issue was caused by a third-party outage, we unfortunately don't have an ETA. Notably, respondents should still be able to access and complete GetFeedback surveys.

  3. monitoring Feb 18, 2026, 02:45 AM UTC

    GetFeedback Direct (https://app.getfeedback.com/) appears to be loading correctly now. However, the third-party has not given an all clear on their outage. As such, we're continuing to monitor this incident.

  4. resolved Feb 18, 2026, 03:15 AM UTC

    This incident has been resolved.

Read the full incident report →

Major November 26, 2025

Checkbox questions for In-Page Widgets not gathering data

Detected by Pingoru
Nov 26, 2025, 05:23 PM UTC
Resolved
Nov 26, 2025, 09:25 PM UTC
Duration
4h 2m
Affected: Live SurveysGetFeedback Digital (formerly Usabilla) for Websites
Timeline · 3 updates
  1. investigating Nov 26, 2025, 05:23 PM UTC

    Currently investigating this issue where responses entered for Checkbox questions via In-Page Widgets are not being gathered.

  2. identified Nov 26, 2025, 07:51 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Nov 26, 2025, 09:34 PM UTC

    This incident has been resolved. If you still face issues, please re-save your widget and try again.

Read the full incident report →

Major October 20, 2025

AWS issue impact

Detected by Pingoru
Oct 20, 2025, 02:55 PM UTC
Resolved
Oct 20, 2025, 07:34 PM UTC
Duration
4h 39m
Affected: Survey Builder & AdministrationLive SurveysSalesforce API IntegrationEmail DeliverabilityPayment GatewayGetFeedback APIGetFeedback Digital (formerly Usabilla) for WebsitesGetFeedback Digital (formerly Usabilla) for AppsGetFeedback Digital (formerly Usabilla) For EmailGetFeedback Workspaces
Timeline · 3 updates
  1. monitoring Oct 20, 2025, 02:55 PM UTC

    Due to an ongoing AWS issue (which can be monitored at https://health.aws.amazon.com/health/status), there is a significant portion of GetFeedback Direct and Digital users that cannot access the site (i.e. encountering 500 error).

  2. monitoring Oct 20, 2025, 04:24 PM UTC

    Due to an ongoing AWS issue (which can be monitored at https://health.aws.amazon.com/health/status), there is a significant portion of GetFeedback Direct and Digital users that cannot access the site (i.e. encountering 500 error).

  3. resolved Oct 20, 2025, 07:34 PM UTC

    This incident has been resolved as we are no longer seeing direct impact to our services. Please be aware that AWS may still be having some intermittent issues though.

Read the full incident report →

Notice September 29, 2025

Site issue affecting GetFeedback Direct Analytics

Detected by Pingoru
Sep 29, 2025, 11:14 PM UTC
Resolved
Sep 29, 2025, 09:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 29, 2025, 11:14 PM UTC

    From around 2:18pm - 2:52pm (PST) today, there was a site issue impacting GetFeedback Direct Analytics where users might be unable to view survey responses on their dashboards during this period. This is now resolved.

Read the full incident report →

Minor August 14, 2025

Digital web campaign responses page not loading in Legacy

Detected by Pingoru
Aug 14, 2025, 03:15 PM UTC
Resolved
Aug 14, 2025, 06:31 PM UTC
Duration
3h 15m
Affected: GetFeedback Digital (formerly Usabilla) for WebsitesGetFeedback Digital (formerly Usabilla) for AppsGetFeedback Digital (formerly Usabilla) For EmailGetFeedback Workspaces
Timeline · 4 updates
  1. investigating Aug 14, 2025, 03:15 PM UTC

    We are currently investigating an issue impacting GetFeedback Digital.

  2. investigating Aug 14, 2025, 03:39 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 14, 2025, 03:46 PM UTC

    We are continuing to investigate this issue.

  4. resolved Aug 14, 2025, 06:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 10, 2025

Error when logging in to GetFeedback Direct Account

Detected by Pingoru
Jun 10, 2025, 11:26 AM UTC
Resolved
Jun 11, 2025, 01:04 AM UTC
Duration
13h 38m
Affected: Marketing Site
Timeline · 4 updates
  1. investigating Jun 10, 2025, 11:26 AM UTC

    Some users are unable to login to GetFeedback Direct. We are currently investigating this issue.

  2. identified Jun 10, 2025, 11:44 AM UTC

    This issue is being caused by an outage with one of our downstream providers.

  3. monitoring Jun 10, 2025, 11:08 PM UTC

    We have started to see some recovery in services with our provider. Please try logging in again. We'll continue to monitor the situation and update accordingly.

  4. resolved Jun 11, 2025, 01:04 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 20, 2025

http://getfeedback-cx.com/ survey links are not accessible

Detected by Pingoru
Feb 20, 2025, 02:30 AM UTC
Resolved
Feb 20, 2025, 05:25 PM UTC
Duration
14h 55m
Affected: Live Surveys
Timeline · 3 updates
  1. monitoring Feb 20, 2025, 04:20 AM UTC

    http://getfeedback-cx.com/ survey links, commonly sent through email campaigns, are inaccessible. We've taken the necessary steps on our end to address the issue, but full resolution requires action from a third party. We'll update here once the issue has been completely resolved.

  2. monitoring Feb 20, 2025, 04:20 AM UTC

    http://getfeedback-cx.com/ survey links, commonly sent through email campaigns, are inaccessible. We've taken the necessary steps on our end to address the issue, but full resolution requires action from a third party. We'll update here once the issue has been completely resolved.

  3. resolved Feb 20, 2025, 05:25 PM UTC

    This issue has been resolved.

Read the full incident report →

Notice January 15, 2025

GetFeedback unreachable

Detected by Pingoru
Jan 15, 2025, 04:19 PM UTC
Resolved
Jan 15, 2025, 04:19 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jan 15, 2025, 04:19 PM UTC

    We experienced a issue where GetFeedback was unreachable. This issue is now resolved

Read the full incident report →

Critical December 4, 2024

Issue impacting response collection on GetFeedback Direct surveys

Detected by Pingoru
Dec 04, 2024, 04:53 AM UTC
Resolved
Dec 04, 2024, 05:29 AM UTC
Duration
35m
Affected: Live Surveys
Timeline · 4 updates
  1. investigating Dec 04, 2024, 04:53 AM UTC

    We are currently investigating this issue.

  2. identified Dec 04, 2024, 04:54 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 04, 2024, 05:20 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 04, 2024, 05:29 AM UTC

    This incident has been resolved.

Read the full incident report →

Major August 29, 2024

Dashboards failing to load

Detected by Pingoru
Aug 29, 2024, 06:49 PM UTC
Resolved
Aug 29, 2024, 07:15 PM UTC
Duration
25m
Affected: Survey Builder & Administration
Timeline · 2 updates
  1. identified Aug 29, 2024, 06:49 PM UTC

    We're currently experiencing issues with the dashboards loading for GetFeedback Direct. Users won't be able to view responses on their dashboards at this time.

  2. resolved Aug 29, 2024, 07:15 PM UTC

    This issue has been resolved. Dashboards and survey responses are now loading.

Read the full incident report →

Major August 13, 2024

Loading issues with results and dashboards

Detected by Pingoru
Aug 13, 2024, 06:41 PM UTC
Resolved
Aug 13, 2024, 06:51 PM UTC
Duration
9m
Affected: Survey Builder & Administration
Timeline · 2 updates
  1. investigating Aug 13, 2024, 06:41 PM UTC

    We are investigating an issue with results and dashboards not loading in the GetFeedback platform.

  2. resolved Aug 13, 2024, 06:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 6, 2024

Results tab from Campaign Overview not displaying responses

Detected by Pingoru
Aug 06, 2024, 03:30 PM UTC
Resolved
Aug 07, 2024, 03:18 PM UTC
Duration
23h 48m
Affected: GetFeedback Digital (formerly Usabilla) for Websites
Timeline · 2 updates
  1. investigating Aug 06, 2024, 03:30 PM UTC

    We are currently investigating the issue. Status will be updated accordingly pending investigation.

  2. resolved Aug 07, 2024, 03:18 PM UTC

    This incident has been resolved.

Read the full incident report →