Geopointe Outage History
Geopointe is up right nowPingoru has recorded 25 incidents for Geopointe: 6 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 2 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 17 of 520 (3%) |
Incidents, newest first
Minor October 19, 2026 Geopointe Routes Not Loading 16h 34m Routes & Calendar Scheduling
Started Oct 19, 2026, 09:03 PM UTC· resolved Oct 20, 2026, 01:38 PM UTC
- investigating Oct 19, 2026, 09:03 PM UTC
We are investigating an issue where some Routes are not loading in Geopointe.
- monitoring Oct 20, 2026, 11:34 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2026, 01:38 PM UTC
This incident has been resolved.
- postmortem Oct 20, 2026, 01:38 PM UTC
The service interruption was a result of a Google outage that impacted our ability to display routes. Google has since resolved their outage and we have returned to normal functionality.
Major August 19, 2026 Drawing Tool Outage 2h 26m Shapes
Started Aug 19, 2026, 06:31 PM UTC· resolved Aug 19, 2026, 08:58 PM UTC
- investigating Aug 19, 2026, 06:31 PM UTC
We are currently investigating this issue.
- identified Aug 19, 2026, 06:34 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 19, 2026, 08:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 19, 2026, 08:58 PM UTC
The incident has been resolved and customers should see their Orgs update to GP 40.13.
- postmortem Aug 19, 2026, 08:58 PM UTC
An incomplete remediation went undetected during post-fix validation because persistent `DrawingManager` availability suppressed expected runtime exceptions, creating a false-positive resolution signal.
Notice March 23, 2026 Salesforce Sharing Rules Update 2d 1h Data Sets, Data Set Editor, and Map Data Searches, Routes & Calendar Scheduling, Mobile
Started Mar 23, 2026, 02:04 PM UTC· resolved Mar 25, 2026, 03:04 PM UTC
- identified Mar 23, 2026, 02:04 PM UTC
The outage is associated with visibility of shared items.
- identified Mar 24, 2026, 12:26 PM UTC
Following a Salesforce update, standard users lost visibility into shared folders and layers. We have resolved most of these issues proactively, but group membership with complex sharing structures, such as public groups that contain nested roles are still impacted. The team is working on a fix, contact your Ascent Cloud team for workarounds in the interim.
- identified Mar 24, 2026, 06:54 PM UTC
A new package resolving primary issues is entering QA, with a target release of early tomorrow; custom object data sets remain affected and may require manual intervention.
- monitoring Mar 25, 2026, 11:24 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 25, 2026, 11:25 AM UTC
We are continuing to monitor for any further issues.
- resolved Mar 25, 2026, 03:04 PM UTC
This incident has been resolved.
- postmortem Mar 25, 2026, 03:14 PM UTC
**The Situation** Late last week, a platform-level update from Salesforce introduced a breaking change to how record access is verified \(Salesforce Known Issue [https://help.salesforce.com/s/articleView?id=005103630&type=1](https://help.salesforce.com/s/articleView?id=005103630&type=1)\). This change caused some Geopointe users to lose visibility into shared folders or encounter errors when loading map layers. **Our Response** While our team identified the potential for this issue early and deployed a proactive update on Sunday, we discovered that certain complex sharing structures—such as nested roles and specific public group memberships—required a more robust technical solution than the initial patch provided. Our engineering and QA teams worked through the night to rebuild our sharing logic to ensure compatibility with the new Salesforce environment. **Resolution & Current Status** A comprehensive fix was successfully deployed to all customers as of **Tuesday, March 24th, at 9:00 PM**. * **Visibility Restored:** Full access to shared folders and layers has been restored for standard users, including those in complex role hierarchies. * **Custom Objects Note:** Please be aware that some **Custom Object data sets** may still require a minor manual update to resume normal operations. If you are experiencing issues specifically with Custom Objects, please reach out to your Customer Success Manager or our Support team for immediate assistance. **Moving Forward** We pride ourselves on being proactive partners. While this incident originated from a platform change outside of our direct control, we have used this as an opportunity to harden our code against similar external shifts. We have also expanded our automated testing environments to include more complex sharing scenarios to prevent future regressions.
Minor February 25, 2026 Intermittent Issue with Loading Shapes 13h 32m Assignment Plans, Shapes
Started Feb 25, 2026, 03:47 AM UTC· resolved Feb 25, 2026, 05:20 PM UTC
- investigating Feb 25, 2026, 03:47 AM UTC
We are currently investigating an intermittent issue where some shapes are not loading for some customers.
- resolved Feb 25, 2026, 05:20 PM UTC
This incident has been resolved.
Minor January 19, 2026 Geopointe API Performance Issues 2h 1m Assignment Plans, The Geocoder, Data Sets, Data Set Editor, and Map Data Searches, Routes & Calendar Scheduling and 1 more
Started Jan 19, 2026, 10:58 PM UTC· resolved Jan 20, 2026, 01:00 AM UTC
- investigating Jan 19, 2026, 10:58 PM UTC
We are aware of an issue with the Geopointe API that is impacting performance by causing slower response times and intermittent failures for some users.
- identified Jan 19, 2026, 11:59 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 19, 2026, 11:59 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 20, 2026, 12:08 AM UTC
This incident has been resolved.
Notice November 18, 2025 Cloudflare Outage - Geopointe API Impacted 4h 37m Route Planner, The Geocoder, Territory Planner Connector, Data Sets, Data Set Editor, and Map Data Searches and 1 more
Started Nov 18, 2025, 01:24 PM UTC· resolved Nov 18, 2025, 06:01 PM UTC
- identified Nov 18, 2025, 01:24 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 18, 2025, 02:55 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 18, 2025, 04:33 PM UTC
We are continuing to monitor for any further issues.
- identified Nov 18, 2025, 04:33 PM UTC
The issue has been identified and a fix is being implemented.
- identified Nov 18, 2025, 06:01 PM UTC
We are continuing to work on a fix for this issue.
- resolved Nov 18, 2025, 06:01 PM UTC
This incident has been resolved.
Major October 20, 2025 Some services may be impacted by the AWS Outage 10h 19m Route Planner, Assignment Plans, The Geocoder
Started Oct 20, 2025, 01:53 PM UTC· resolved Oct 21, 2025, 12:12 AM UTC
- monitoring Oct 20, 2025, 01:53 PM UTC
We have identified issues with the Geocoder, High Performance Assignment Plans, and Insights features within Geopointe, all as a result of the ongoing AWS Outage. We will continue to monitor the situation.
- resolved Oct 21, 2025, 12:12 AM UTC
This incident has been resolved.
Major May 22, 2025 Geopointe Routes in Salesforce Mobile 28m Mobile
Started May 22, 2025, 01:04 PM UTC· resolved May 22, 2025, 01:33 PM UTC
- investigating May 22, 2025, 01:04 PM UTC
We have been made aware of an issue where routes are not loading for Geopointe in Salesforce Mobile. We are investigating
- monitoring May 22, 2025, 01:16 PM UTC
It appears that this is related to a Cloudflare outage. We are monitoring the status of the Cloudflare outage.
- monitoring May 22, 2025, 01:16 PM UTC
We are continuing to monitor for any further issues.
- resolved May 22, 2025, 01:33 PM UTC
This incident has been resolved.
Minor April 16, 2025 Location Services Intermittent Issues - Check-In Feature –
Started Apr 16, 2025, 08:11 PM UTC· resolved Apr 16, 2025, 08:11 PM UTC
- resolved May 01, 2025, 08:11 PM UTC
We're investigating an issue where the check-in feature's location map briefly appears and disappears. A workaround is to proceed with the check-in. Our team is determining if the issue is within the Geopointe app or due to an external factor. We're committed to resolving this quickly and will keep you updated. Thank you for your patience.
Major December 10, 2024 Geopointe API Degradation 3h 43m Route Planner, The Geocoder, Thematic Maps, Routes & Calendar Scheduling and 1 more
Started Dec 10, 2024, 04:36 PM UTC· resolved Dec 10, 2024, 08:20 PM UTC
- investigating Dec 10, 2024, 04:36 PM UTC
Our API that supports certain actions within the Geopointe application is experiencing performance problems. Periodic requests are failing resulting in problems related to standard operating tasks in our application including Routes, Shapes, and Thematic Maps. Our team is looking at this with the highest priority to help resolve it and will update once the problem is identified. We appreciate your patience as we correct this problem!
- identified Dec 10, 2024, 06:28 PM UTC
The issue has been identified and the fix has been implemented. We are now packaging a new version of Geopointe and will proceed in testing and then releasing a new package to remediate the problem going forward!
- monitoring Dec 10, 2024, 07:56 PM UTC
The fix has been implemented and pushed out in a new package. Geopointe 34.15 is now live and was scheduled to deploy at 2:45pm EST. We will be monitoring to ensure that customers now see expected behavior within the application.
- resolved Dec 10, 2024, 08:20 PM UTC
Geopointe API incident has been resolved! We apologize for the issue today, but are happy to report that everything within the application is now operational.