Geopointe experienced a notice incident on November 18, 2025 affecting Route Planner and The Geocoder and 1 more component, lasting 4h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Route PlannerThe GeocoderTerritory Planner ConnectorData Sets, Data Set Editor, and Map Data SearchesRoutes & Calendar Scheduling
Update timeline
- identified Nov 18, 2025, 01:24 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 18, 2025, 02:55 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 18, 2025, 04:33 PM UTC
We are continuing to monitor for any further issues.
- identified Nov 18, 2025, 04:33 PM UTC
The issue has been identified and a fix is being implemented.
- identified Nov 18, 2025, 06:01 PM UTC
We are continuing to work on a fix for this issue.
- resolved Nov 18, 2025, 06:01 PM UTC
This incident has been resolved.