Geopointe incident

Geopointe API Performance Issues

Minor Resolved View vendor source →

Geopointe experienced a minor incident on January 19, 2026 affecting Assignment Plans and The Geocoder and 1 more component, lasting 2h 1m. The incident has been resolved; the full update timeline is below.

Started
Jan 19, 2026, 10:58 PM UTC
Resolved
Jan 20, 2026, 01:00 AM UTC
Duration
2h 1m
Detected by Pingoru
Jan 19, 2026, 10:58 PM UTC

Affected components

Assignment PlansThe GeocoderData Sets, Data Set Editor, and Map Data SearchesRoutes & Calendar SchedulingShapes

Update timeline

  1. investigating Jan 19, 2026, 10:58 PM UTC

    We are aware of an issue with the Geopointe API that is impacting performance by causing slower response times and intermittent failures for some users.

  2. identified Jan 19, 2026, 11:59 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 19, 2026, 11:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 20, 2026, 12:08 AM UTC

    This incident has been resolved.