Geopointe experienced a major incident on August 19, 2026 affecting Shapes, lasting 2h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Shapes
Update timeline
- investigating Aug 19, 2026, 06:31 PM UTC
We are currently investigating this issue.
- identified Aug 19, 2026, 06:34 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 19, 2026, 08:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 19, 2026, 08:58 PM UTC
The incident has been resolved and customers should see their Orgs update to GP 40.13.
- postmortem Aug 19, 2026, 08:58 PM UTC
An incomplete remediation went undetected during post-fix validation because persistent `DrawingManager` availability suppressed expected runtime exceptions, creating a false-positive resolution signal.