Geopointe incident

Some services may be impacted by the AWS Outage

Major Resolved View vendor source →

Geopointe experienced a major incident on October 20, 2025 affecting Route Planner and Assignment Plans and 1 more component, lasting 10h 19m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 01:53 PM UTC
Resolved
Oct 21, 2025, 12:12 AM UTC
Duration
10h 19m
Detected by Pingoru
Oct 20, 2025, 01:53 PM UTC

Affected components

Route PlannerAssignment PlansThe Geocoder

Update timeline

  1. monitoring Oct 20, 2025, 01:53 PM UTC

    We have identified issues with the Geocoder, High Performance Assignment Plans, and Insights features within Geopointe, all as a result of the ongoing AWS Outage. We will continue to monitor the situation.

  2. resolved Oct 21, 2025, 12:12 AM UTC

    This incident has been resolved.