Genetec incident

Genetec Clearance connectivity issue

Minor Resolved View vendor source →
Started
Mar 30, 2026, 02:16 PM UTC
Resolved
Mar 30, 2026, 08:47 PM UTC
Duration
6h 30m
Detected by Pingoru
Mar 30, 2026, 02:16 PM UTC

Affected components

US Government

Update timeline

  1. investigating Mar 30, 2026, 02:16 PM UTC

    An intermittent connectivity issue has been identified to affect US Gov. We are actively monitoring the issue and will provide update within an hour. Refreshing the page or the request may help.

  2. investigating Mar 30, 2026, 03:24 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 30, 2026, 05:13 PM UTC

    We are continuing to investigate this issue.

  4. identified Mar 30, 2026, 06:43 PM UTC

    Our cloud provider has identified the issue as connectivity problems affecting Virtual Machines and Virtual Machine Scale Sets in the affected region. We are monitoring the situation closely and will share further updates as they become available.

  5. resolved Mar 30, 2026, 08:47 PM UTC

    This incident has been resolved.

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