Genetec experienced a minor incident on March 30, 2026 affecting US Government, lasting 6h 30m. The incident has been resolved; the full update timeline is below.
Affected components
US Government
Update timeline
- investigating Mar 30, 2026, 02:16 PM UTC
An intermittent connectivity issue has been identified to affect US Gov. We are actively monitoring the issue and will provide update within an hour. Refreshing the page or the request may help.
- investigating Mar 30, 2026, 03:24 PM UTC
We are continuing to investigate this issue.
- investigating Mar 30, 2026, 05:13 PM UTC
We are continuing to investigate this issue.
- identified Mar 30, 2026, 06:43 PM UTC
Our cloud provider has identified the issue as connectivity problems affecting Virtual Machines and Virtual Machine Scale Sets in the affected region. We are monitoring the situation closely and will share further updates as they become available.
- resolved Mar 30, 2026, 08:47 PM UTC
This incident has been resolved.