Genetec incident

SC SaaS Intelligent Search – Potential service issue in East US 2 region

Notice Resolved View vendor source →

Genetec experienced a notice incident on April 17, 2026, lasting 7m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2026, 09:16 AM UTC
Resolved
Apr 17, 2026, 09:24 AM UTC
Duration
7m
Detected by Pingoru
Apr 17, 2026, 09:16 AM UTC

Update timeline

  1. investigating Apr 17, 2026, 09:16 AM UTC

    We’re investigating reports of a potential issue affecting SC SaaS Intelligent Search Functionality in East US 2 region. We are working on it. We apologize for any inconvenience this may cause.

  2. resolved Apr 17, 2026, 09:24 AM UTC

    We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.