Genetec incident
Networking issue affecting multiple products
Genetec experienced a major incident on August 14, 2026, lasting 56m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 14, 2026, 08:00 PM UTC
We are currently investigating an incident that is impacting ClearID. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause. At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
- identified Aug 14, 2026, 08:41 PM UTC
We have identified the cause of the incident and are implementing a solution. We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.
- monitoring Aug 14, 2026, 08:49 PM UTC
We have applied the solution and are closely monitoring the situation to ensure the issue is fully resolved.
- resolved Aug 14, 2026, 08:56 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.