Genetec incident

Investigating a potential issue

Minor Ongoing View vendor source →

Genetec is currently experiencing a minor incident affecting US Government, which began 3h ago. The vendor's full update timeline is below.

Started
Jun 12, 2026, 09:00 PM UTC
Resolved
Ongoing
Duration
● 2h 50m
Detected by Pingoru
Jun 12, 2026, 09:00 PM UTC

Affected components

US Government

Update timeline

  1. investigating Jun 12, 2026, 09:00 PM UTC

    We’re investigating reports of a potential issue affecting USGov Arizona, USGov Virginia Clearance . We are working on it. We apologize for any inconvenience this may cause.

  2. monitoring Jun 12, 2026, 10:22 PM UTC

    An issue has been identified to affect the case-evidence correlation and search capabilities of Clearance in US Gov. We applied a mitigation and are actively monitoring the issue. We will provide update within an hour.