Genetec experienced a minor incident on June 12, 2026 affecting US Government, lasting 4h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2026, 09:00 PM UTC
We’re investigating reports of a potential issue affecting USGov Arizona, USGov Virginia Clearance . We are working on it. We apologize for any inconvenience this may cause.
- monitoring Jun 12, 2026, 10:22 PM UTC
An issue has been identified to affect the case-evidence correlation and search capabilities of Clearance in US Gov. We applied a mitigation and are actively monitoring the issue. We will provide update within an hour.
- monitoring Jun 13, 2026, 12:46 AM UTC
We are continuing to monitor for any further issues.
- resolved Jun 13, 2026, 01:07 AM UTC
We applied a mitigation that resolved the initial issue. We will be working on re-establishing any missed events and hierarchies for cases and evidences.