Genetec incident
Security Center SaaS - Investigating degradation on Natural Language Search for US region
Genetec experienced a minor incident on May 14, 2026 affecting Investigation, lasting 1h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 14, 2026, 05:14 PM UTC
We are currently investigating an incident that is impacting Natural Language Search for some of the US region systems. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause. At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
- investigating May 14, 2026, 05:17 PM UTC
We have identified the root cause of the incident, which is a partial outage affecting an external dependency provider. We are actively monitoring the situation and will share additional updates as they become available. We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.
- investigating May 14, 2026, 06:05 PM UTC
We are in active communication with the external provider and continue to monitor the situation closely. We will provide an update as soon as the issue is resolved.
- monitoring May 14, 2026, 06:11 PM UTC
The intermittent issue appears to be resolved. We are continuing to monitor the situation closely to ensure full stability.
- resolved May 14, 2026, 06:22 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.