Gem experienced a major incident on June 10, 2025 affecting Gem Web Application, lasting 7h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 10, 2025, 04:10 PM UTC
We are experiencing intermittent problems and slow page load times due to ongoing issues with our infrastructure provider, Heroku. Details and updates are available on both Heroku and Salesforce's status pages: Heroku - https://status.heroku.com/incidents/2822 Salesforce (in case the Heroku status page has trouble loading) - https://status.salesforce.com/generalmessages/10001540 We will continue to share updates as Heroku provides them and we are working on a remediation in the meantime.
- identified Jun 10, 2025, 06:35 PM UTC
Heroku/Salesforce have identified the root cause of the issue on their side and are making progress to resolving it, but they haven’t provided an estimated time to resolution yet. Heroku - https://status.heroku.com/incidents/2822 Salesforce - https://status.salesforce.com/generalmessages/10001540
- resolved Jun 10, 2025, 11:16 PM UTC
Gem page load times have recovered as of 3:30 PM Pacific Daylight Time / 22:20 UTC. Heroku and Salesforce continue to work through issues. Gem will continue monitoring the situation. Further details are available from their status pages: Heroku - https://status.heroku.com/incidents/2822 Salesforce - https://status.salesforce.com/generalmessages/10001540