Gcore incident
Cloud | Luxembourg Incident Details
Gcore experienced a minor incident on September 13, 2026 affecting Compute (Luxembourg), lasting 2h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 13, 2026, 04:53 AM UTC
We are currently experiencing performance degradation in our Cloud Virtual Machine and Load balancer creation in Luxembourg ED-16, which may result in slow or unusual functioning of our services. We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding during this time. Our team is actively working to identify the cause and implement a resolution as quickly as possible. We will provide regular updates as we gather more information on the progress of the resolution. Thank you for your understanding and cooperation.
- monitoring Sep 13, 2026, 05:21 AM UTC
We are pleased to inform you that our engineering team has implemented a fix to address the performance degradation affecting Cloud Virtual Machine and Load Balancer creation in Luxembourg ED-16. We are continuing to closely monitor the situation to ensure that service performance remains stable. We will provide another update as soon as we have confirmed that the issue has been fully resolved. Thank you for your patience and understanding.
- resolved Sep 13, 2026, 07:12 AM UTC
We are happy to inform you that the performance degradation affecting Cloud Virtual Machine and Load Balancer creation in Luxembourg ED-16 has been resolved. If you continue to experience any issues, please do not hesitate to contact our support team. Our team will be happy to assist you and ensure that any further concerns are addressed promptly. We appreciate your patience and understanding throughout this incident, and we thank you for your cooperation. For further assistance, please contact our support team via [[email protected]](mailto:[email protected]).