GBG incident

Retrospective Service Disruption - greenID Experian Data Sources

Notice Resolved View vendor source →

GBG experienced a notice incident on July 17, 2026 affecting ASIC Personal Name Search and Experian Australian Credit Header and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2026, 04:41 AM UTC
Resolved
Jul 17, 2026, 04:41 AM UTC
Duration
—
Detected by Pingoru
Jul 17, 2026, 04:41 AM UTC

Affected components

ASIC Personal Name SearchExperian Australian Credit HeaderAustralian Tenancy FileData Co-Op DatabaseFCS Public Number DirectoryFCS NAD FileNZTA NZ Drivers LicenceExperian NZ Credit HeaderTINZ - Tenancy Information (NZ)FCS Experian Data Sources

Update timeline

  1. resolved Jul 17, 2026, 04:41 AM UTC

    Our supplier experienced a service disruption that may have prevented you from using our: Start Time: 17th July, 01:19 PM (AEST) / 03:19 PM (NZST) End Time: 17th July, 01:51 PM (AEST) / 03:51 PM (NZST) We have escalated this to the supplier and will continue to engage with them regarding service improvements. GBG would like to apologise for any impact caused.