GBG incident

Service Incident for GBG Go - Multiple Services

Minor Resolved View vendor source →

GBG experienced a minor incident on July 9, 2026 affecting Data Verification - Australia: Single match standard sources (non-AML) and Data Verification - Australia: Single match standard sources (AML) and 1 more component, lasting 3h 19m. The incident has been resolved; the full update timeline is below.

Started
Jul 09, 2026, 02:31 AM UTC
Resolved
Jul 09, 2026, 05:51 AM UTC
Duration
3h 19m
Detected by Pingoru
Jul 09, 2026, 02:31 AM UTC

Affected components

Data Verification - Australia: Single match standard sources (non-AML)Data Verification - Australia: Single match standard sources (AML)Data Verification - Australia: Single match standard sources (with additional sources) (AML)Data Verification - Australia: Single match standard sources (with additional sources) (non-AML)Data Verification (Dual Match) - Australia Dual match additional sources (including govID)Data Verification (Dual Match) - Australia:Dual match all sources (including govID)Data Verification (Dual Match) - Australia: Dual match standard sources (AML)Data Verification (Dual Match) - Australia: Dual match standard sources (non-AML)

Update timeline

  1. investigating Jul 09, 2026, 02:31 AM UTC

    We are currently experiencing a service disruption that is affecting a component used within this product. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.

  2. resolved Jul 09, 2026, 05:51 AM UTC

    Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 09/07/2026 11:40 AEST Incident Resolution Time: 09/07/2026 12:45 AEST