GBG experienced a minor incident on June 23, 2026 affecting Data Verification - Australia: Single match standard sources (non-AML) and Data Verification - Australia: Single match standard sources (AML) and 1 more component, lasting 1d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Data Verification - Australia: Single match standard sources (non-AML)Data Verification - Australia: Single match standard sources (AML)Data Verification - Australia: Single match standard sources (with additional sources) (AML)Data Verification - Australia: Single match standard sources (with additional sources) (non-AML)Data Verification (Dual Match) - Australia Dual match additional sources (including govID)Data Verification (Dual Match) - Australia:Dual match all sources (including govID)Data Verification (Dual Match) - Australia: Dual match standard sources (AML)Data Verification (Dual Match) - Australia: Dual match standard sources (non-AML)
Update timeline
- investigating Jun 23, 2026, 01:59 AM UTC
We are currently experiencing a service disruption that is affecting a component used within this product. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
- resolved Jun 24, 2026, 08:10 AM UTC
We're pleased to inform you that the service disruption has now been resolved and users should be able to use the system as normal. To customers that have been affected by this issue, we would again like to apologise.