GBG incident

Service Incident for - GreenID - GreenID Biometric / Scan - NT Driver Licence

Minor Resolved View vendor source →

GBG experienced a minor incident on May 20, 2026 affecting GreenID Biometric / Scan, lasting 7d 21h. The incident has been resolved; the full update timeline is below.

Started
May 20, 2026, 11:34 PM UTC
Resolved
May 28, 2026, 09:16 PM UTC
Duration
7d 21h
Detected by Pingoru
May 20, 2026, 11:34 PM UTC

Affected components

GreenID Biometric / Scan

Update timeline

  1. investigating May 20, 2026, 11:34 PM UTC

    We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.

  2. investigating May 20, 2026, 11:40 PM UTC

    Please note - this degradation of service only affects scanned Northern Territory Drivers Licences. Incident Start Time: 20/05/2026 16:00 AEST Next Update: 21/05/2026 17:00 AEST

  3. investigating May 21, 2026, 06:42 AM UTC

    We're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. We're working hard to restore service. Incident Start Time: 20/05/2026 16:00 AEST Next Update: 22/05/2026 09:00 AEST

  4. investigating May 21, 2026, 09:31 PM UTC

    We're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. We're working hard to restore service. Incident Start Time: 20/05/2026 16:00 AEST Next Update: 22/05/2026 17:00 AEST

  5. investigating May 22, 2026, 06:18 AM UTC

    We're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. We're working hard to restore service. Incident Start Time: 20/05/2026 16:00 AEST Next Update: 25/05/2026 08:00 AEST

  6. investigating May 24, 2026, 10:07 PM UTC

    We're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. We're working hard to restore service. Incident Start Time: 20/05/2026 16:00 AEST Next Update: 25/05/2026 17:00 AEST

  7. investigating May 27, 2026, 05:20 AM UTC

    This is still being investigated and we're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. We're working hard to restore service. Incident Start Time: 20/05/2026 16:00 AEST Next Update: 28/05/2026 08:00 AEST

  8. resolved May 28, 2026, 09:16 PM UTC

    Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 26/02/2026 00:00 AEST Incident Resolution Time: 29/05/2026 00:00 AEST