GBG incident

Retrospective Service Disruption - GBG Cloudcheck - Australian Birth Certificate, Australian Marriage Certificate, Australian Name Change Certificate

Notice Resolved View vendor source →

GBG experienced a notice incident on May 17, 2026 affecting Australian Birth Certificate and Australian Marriage Certificate and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 17, 2026, 09:39 PM UTC
Resolved
May 17, 2026, 09:39 PM UTC
Duration
—
Detected by Pingoru
May 17, 2026, 09:39 PM UTC

Affected components

Australian Birth CertificateAustralian Marriage CertificateAustralian Name Change Certificate

Update timeline

  1. resolved May 17, 2026, 09:39 PM UTC

    Our supplier experienced a service disruption that may have prevented you from accessing or processing transactions with VIC Birth, Marriage, and Change of Name documents. The incident duration was between 16/05/2026 08:35 - 17/05/2026 20:55 AEST We have escalated this to the supplier and will continue to engage with them regarding service improvements. To customers that have been affected by this issue, we would like to apologise.