GBG incident

Service Incident for - GreenID - illion data sources

Major Resolved View vendor source →

GBG experienced a major incident on May 16, 2026 affecting ASIC Personal Name Search and illion Australian Credit Header and 1 more component, lasting 9h 50m. The incident has been resolved; the full update timeline is below.

Started
May 16, 2026, 12:46 PM UTC
Resolved
May 16, 2026, 10:36 PM UTC
Duration
9h 50m
Detected by Pingoru
May 16, 2026, 12:46 PM UTC

Affected components

ASIC Personal Name Searchillion Australian Credit HeaderAustralian Tenancy FileData Co-Op DatabaseFCS Public Number DirectoryFCS NAD FileNZTA NZ Drivers Licenceillion NZ Credit HeaderTINZ - Tenancy Information (NZ)FCS illion Data Sources

Update timeline

  1. investigating May 16, 2026, 12:46 PM UTC

    We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.

  2. investigating May 16, 2026, 12:54 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 16, 2026, 04:34 PM UTC

    We are continuing to investigate this issue.

  4. resolved May 16, 2026, 10:36 PM UTC

    Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 16/05/2026 21:25 AEST Incident Resolution Time: 17/05/2026 23:25 AEST