GBG incident

Service Incident for ID3global - UK Mobile Identity (0389)

GBG experienced a critical incident on May 11, 2026 affecting UK Mobile Identity (0389), lasting 40m. The incident has been resolved; the full update timeline is below.

Started: May 11, 2026, 10:12 AM UTC
Resolved: May 11, 2026, 10:53 AM UTC
Duration: 40m
Detected by Pingoru: May 11, 2026, 10:12 AM UTC

Affected components

UK Mobile Identity (0389)

Update timeline

identified May 11, 2026, 10:12 AM UTC

We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
resolved May 11, 2026, 10:53 AM UTC

Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 11/05/2026 10:44 BST Incident Resolution Time: 11/05/2026 11:19 BST