GBG incident

Service Incident for GBG Go - Data Verification - Australia: Single match gov ID source, Data Verification (Dual Match) - Australia: Dual match all sources (including govID)

GBG experienced a minor incident on May 11, 2026 affecting Data Verification - Australia: Single match gov ID source and Data Verification (Dual Match) - Australia:Dual match all sources (including govID), lasting 23h 2m. The incident has been resolved; the full update timeline is below.

Started: May 11, 2026, 12:51 AM UTC
Resolved: May 11, 2026, 11:54 PM UTC
Duration: 23h 2m
Detected by Pingoru: May 11, 2026, 12:51 AM UTC

Affected components

Data Verification - Australia: Single match gov ID sourceData Verification (Dual Match) - Australia:Dual match all sources (including govID)

Update timeline

investigating May 11, 2026, 12:51 AM UTC

We are currently experiencing a service disruption that is affecting a component used within this product. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
resolved May 11, 2026, 11:54 PM UTC

Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 12/05/2026 09:58 AEST Incident Resolution Time: 12/05/2026 09:25 AEST