GBG incident

Retrospective Service Disruption - GBG Cloudcheck - Australian Passport

GBG experienced a notice incident on May 10, 2026 affecting Australian Passport, lasting —. The incident has been resolved; the full update timeline is below.

Started: May 10, 2026, 09:38 PM UTC
Resolved: May 10, 2026, 09:38 PM UTC
Duration: —
Detected by Pingoru: May 10, 2026, 09:38 PM UTC

Affected components

Australian Passport

Update timeline

resolved May 10, 2026, 09:38 PM UTC

Our supplier experienced a service disruption that may have prevented you from accessing or processing transactions. The incident duration was between 08/05/2026 18:24 - 08/05/2026 18:48 AEST We have escalated this to the supplier and will continue to engage with them regarding service improvements. To customers that have been affected by this issue, we would like to apologise.